October 30, 2008: Text Message Scam

CO-OP Financial Services has notified credit unions in the past about email phishing scams and deceitful attempts to obtain cardholder information with the intent of committing fraudulent activity against member accounts. Multiple credit unions have recently reported a phishing scam they are experiencing.

This fraudulent attempt to capture card numbers is done with an automated text message referring to themselves as CO-OP Services Credit Union Customer Services Department from a four digit phone number of 3693.

The text message indicates that the member's credit or debit card has unusual activity on their account. In order to restore the member's account access, the message asks the member to call 813.600.1551 and enter their 16-digit credit or debit card number along with three additional pieces of information that is linked to the member's account.

There are so many ways for perpetrators to attempt to get personal information, including the use of auto-dialers and text messages. It is important to remind members to limit the release of personal information in order to protect themselves from fraud.

PLEASE NOTE: San Francisco Federal Credit Union currently does not send you text messages in regards to your account.

If you receive any suspicious text messages, please don't hesitate to contact us.