Financial Hardship Assistance

San Francisco Federal Credit Union is more than just your typical bank or financial institution. We continue to look out for your best interest. We understand that anyone can land in a rough patch with finances at the most unexpected time. If you are having difficulty making timely payments on your loans or dealing with unexpected expenses, we may be able to lend a helping hand.

Getting Started with a Simple Phone Call

In periods of economic decline, many people find themselves squeezed from both sides – facing both rising prices and a loss of income. While you may not have control over the economy, you do have control over the actions that you take to prepare for possible financial difficulties. That is why San Francisco Federal Credit Union has partnered with BALANCE, a financial fitness program that provides information to help you get through difficult financial situations.

BALANCE is designed to provide credit union members with comprehensive, professional assistance with all aspects of personal finance. They can help you create a budget and give suggestions as to what you can change to make paying your bills and dealing with debt easier. And if you have more complex issues, an appointment will be scheduled to allow you more time to discuss your situation.

BALANCE is paid for by the credit union; therefore, their services are complimentary to you as a member of San Francisco FCU.

Counselors are available six days a week:
Monday - Thursday: 5 a.m. - 8 p.m. (PST)
Friday: 5 a.m. - 5 p.m. (PST)
Saturday: 8 a.m. - 5 p.m. (PST)

Just call a BALANCE counselor toll-free at (888) 456-2227 and let them know you're a member of San Francisco Federal Credit Union for free and confidential guidance through any of your financial challenges. Find more information about BALANCE here or call the credit union at (415) 775-5377, option 4.